Delivery Days are between Monday to Friday 09.00am-17.00pm. We aim to get all orders despatched same day if ordered and successful payment is made before 2pm. However, we can not guarantee, therefor for urgent deliveries we suggest you contact us on 07724601172.
Please note we are not open on weekends or bank holidays, neither will there be any deliveries made on these days. If you require a Saturday delivery please contact us and we can quote you for the additional cost.
Unfortunately some postcodes will incur an extra charge. This includes the Scottish Highlands and Islands, and off-shore postcodes.
If your postcode falls within these areas we will contact you to ensure the correct delivery charges have been applied before dispatching your goods. If you are unsure of the postal charge for your postcode please contact us and we will provide further guidance.
Delivery Outside of the UK
Shipping outside of the UK is possible, however this will incur extra fees, including custom charges. Please email us at firstname.lastname@example.org for more specific information regarding these charges. Please not that until the order is placed we cannot provide exact quotes for shipping and these may alter on arranging shipping.
Standard shipping for the majority of items will be via DPD or Parcel Force on a next day delivery service. Please note picking and packing may take 1-2 days in our busier periods.
Where possible we will always try and be competitive not only with our products but also our shipping rates. Therefore any Victron branded items other than Solar Panels (Due to them being so large and fragile) will be entitled to free shipping to any UK Mainland Postcode.
Due to the nature of our business, some items we sell are either extremely large or delicate. These Items will have their own shipping class under “Large items/Fragile”. These will come either via a fragile service or palletised to ensure they are delivered safely.
Such items include Fridges, Solar Panels and Ovens (With Fragile glass doors).
Large/Fragile Shipping Charges start from £36.95 incl VAT to UK Mainland
We do offer a small item delivery service which will include items such as small water fittings etc. These will be shipped via Royal Mail, unless ordered in larger quantities then we offer next day delivery via DPD or Parcel Force.
Pallet deliveries will be classed as doorstep deliveries. This is due to the majority of pallet delivery drivers not being insured to assist on anything such as moving the pallet indoors, removing products from the pallet and removing and disposal of packaging (incl pallet).
Damaged or Items not arriving.
Please get in contact with us as soon as possible. We may be unaware of missed or delayed deliveries and we are more than happy to jump on this ASAP to resolve any issues.
If items arrive damaged and you have signed for the item and have not specified the item as being damaged we will do as much as we can to resolve the issue. However, this might be a case of sending replacement parts to fix the issue.